Terms and Shipping Information

Shipping Confirmation, Insurance, Lost, Damaged or Stolen Shipments:

We ship same day as ordered Monday through Saturday(when viable) if orders are received by 2 pm MST. All our products include standard shipping when shipped within the USA. Please call or email if you need Express shipping and a specific delivery date.
A shipping confirmation will be automatically emailed to you from the shipping carrier. Orders weighing less than 13 oz. may be sent USPS First Class Post with no shipping confirmation. Orders sent UPS automatically include $100 insurance of product value. Orders lost in the mail, refused at the destination, damaged at the delivery destination or not delivered by the postal service can be replaced at an additional cost upon customer's request. Shipping insurance can be purchased at a very nominal cost. Please contact us or leave a note at checkout to add insurance. We are not responsible for any delays in delivery both domestically and internationally as we cannot control local and international postal services.

Attention Customers with P.O. Boxes (must be sent via USPS):

Most shipments are sent using the United Stated Postal Service for Priority (includes delivery confirmation) (orders over 16 oz.) or First Class Mail (does not include delivery confirmation) (orders under 16 oz.). If you prefer to have your order sent to a PO BOX, please indicate this when you check out in the space for notes or comments. Please indicate exactly where you want your order sent to. This information will insure faster delivery time and safe delivery of your order to you. For orders over 3 lbs we will ship UPS to a street address; or there may be additional shipping costs to a P.O. Box via USPS.
Incorrect shipping addresses and/or postal codes: Please be careful to list your correct shipping address and/or postal code at check-out. If an incorrect address and/or postal code is given at time of order and shipment is either lost in the mail or not received, the cost, including shipping of sending a replacement order will be the responsibility of the customer.

Shipping Details:

Shipping within the U.S. included in all product prices, either First Class Mail, Priority Mail, or UPS Ground depending upon the weight and size of the shipment. UPS may be used for orders weighing over 2 lbs. Overnight and Express Shipping available with additional postage. Email info@verdevalleysupply.com or call us at 480-599-6629. If you have special shipping instructions, please list them when you check out in the Special Instructions space.

For USPS Priority Mail,or UPS you will receive a shipping confirmation email with a tracking number and/or delivery confirmation number.

International Customers: Shipping is included for items with an International Destination as an option.
Some items on our site do not offer International destinations as an option; however we can still

ship these items Internationally as long as extra postage is received.

Orders are shipped the same day they are placed (Mon-Sat) if orders are placed by 2 pm Mountain Time, and are shipped to your street address or post office box via First Class Priority United States Postal Service.
International customs or postal services may delay the delivery. We are not responsible for lost or stolen orders during shipment. We are not responsible for any delays in delivery both domestically and internationally as we cannot control local and international postal services.
Alaska, Hawaii, Puerto Rico etc: Depending on weight of shipping box, additional mailing/shipping costs may be necessary.
Other countries: Please e-mail for exact shipping costs before or after placing order; or if there is additional postage required we will send you an email for the required postage.
We SHIP VIA UNITED STATES POSTAL SERVICE (USPS) TO MOST COUNTRIES.

Packing/Packaging Materials:

Bio-degradable peanuts are used for packaging materials. They're made of corn starch, but please refrain from eating them.

Customer Service Information & Support:

We take pride in offering only THE BEST and PERSONAL customer service.

E-Mail: info@verdevalleysupply.com

Phone: 480-599-6629

We're not a retail brick & mortar store.

Payment Information:

The easiest way to order and make payment is through our website.
It is convenient and safe to use your credit card or Paypal to complete your order.
Credit card payment for orders: we do not see or store your credit card information. When an order is processed, your credit card information is handled by the gateway and processor, not by a human.
If you do not wish to order through the site; Checks, and money orders/cashier checks are accepted and orders will be shipped upon clearing of check, or sooner. Be sure to list your email address and/or telephone number should we need to contact you about your order. Since shipping is already included in all product pricing, no need to include any additional shipping monies.

Payments should be send to Verde Valley Supply, 9370 E Hidden Green Dr., Scottsdale, AZ 85262

Returns:

Please email info@verdevalleysupply.comor call prior to returning any item. Returns must be first authorized. A refund or store credit will be issued within 10 day days for approved returns for any item(s) returned undamaged, unopened, unused.
There may be a return fee based on actual shipping/postage costs for returns, replacements or exchanges. Returns are only accepted upon authorization. Refund will be credited on your credit card of Paypal account, or a store credit may be issued. Damaged, stolen or lost products/ingredients upon delivery may be replaced at a value at or below the original cost. Returns may be subject to a 15% restocking fee. Clearance items are not returnable.

Your Privacy: